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Ongoing Ariba catalog management, BTP integration monitoring, and production incident resolution — the same people who built it, looking after it in production.
Ariba and BTP are operational systems — they need continuous maintenance. Catalog content goes stale, punchout connections break, BTP iFlows fail on edge cases that weren't in the test script. Without a defined support model, these issues sit in a queue while procurement stops.
Our managed support keeps your Ariba and BTP environment operational. Catalog updates are turned around in 2 business days. Integration failures are caught by monitoring before your team notices. Production incidents get a same-day resolution target — not a 5-day ticket queue.
Because the same people who built your environment support it, there is no knowledge transfer, no ramp-up, and no need to explain your configuration from scratch every time something needs fixing.
No knowledge gap. The team who built your Ariba and BTP environment supports it in production.
Response and resolution times committed in writing — not best-effort.
BTP iFlow health monitored proactively — issues caught before they become production incidents.
Day-to-day Ariba catalog management — BMECat uploads, punchout maintenance, Spot Buy configuration, content rule updates, and supplier coordination.
Catalog updates: 2 business days. Production issues: same day.
BTP Integration Suite monitoring — iFlow health, failed message reprocessing, integration alerting, and root cause analysis for document flow issues.
Critical integration failures: 4-hour response. Non-critical: next business day.
Hands-on resolution of production Ariba and SAP issues — configuration fixes, BTP iFlow corrections, master data issues, and emergency catalog recovery.
Production-down incidents: 2-hour response, same-day resolution target.
Our managed support covers Ariba catalog operations (BMECat, punchout, Spot Buy), BTP integration monitoring and failed message reprocessing, and production incident resolution. The scope is defined in the engagement agreement.
We offer retainer-based pricing for predictable support volumes, and per-incident pricing for lower-volume or ad-hoc requirements. Pricing is scoped based on estimated monthly effort — contact us to discuss the right model for your support requirements.
Catalog updates: 2 business days. Critical integration failures: 4-hour response. Production-down incidents: 2-hour response with same-day resolution target. SLAs are documented in the service agreement.
For scheduled catalog updates and non-critical issues, we work standard business hours (Monday–Friday, UK). Critical production incidents — integration failures, Ariba system-down events — can be escalated outside standard hours via a dedicated escalation contact provided at engagement start.
Yes. Transition from project delivery to managed support is the standard path. The team who built your Ariba and BTP environment continues to support it — no knowledge transfer required.
Support requests are raised via a dedicated email channel and, for managed support clients, a shared ticketing workspace. Each request is acknowledged within the SLA response time and triaged to the appropriate specialist — no generic helpdesk, no ticket queue.
Talk to us about your current support gap. We'll outline a managed service that keeps your procurement environment running.